| Q.
How often do you have special sale prices on your items?
A. Every now and then we run specials on our web site. Visit our web site frequently for best bargains. If you
have any questions regarding the sale prices, click here
to send us an instant message. A. For fastest service, you must fill out the order form found on this web site, include a rough sketch of your design or art and fax it to us. You may also mail this information, although it will take a little longer if you do not have a fax available. For step by step instructions on placing an order, click here for "How to Order". Q. Can I place my order over the phone?
A. A first time order requires that you submit either a rough
sketch or your own art, it is nearly impossible to take this kind of
information over the telephone. It is best that you fax us the order
form along with your design instructions. Q. Can I order just one or two shirts or is there a minimum? A. There is no minimum on any of our items. You can actually order as few as one piece. The prices however change depending on the quantity ordered. The higher the quantity the lower the prices. Our best prices start at 36 pieces. To find out what an item will cost, simply use the Quick Price Calculator on the item page. Q. How long does it take to process and ship an order? A. Generally most orders take anywhere between 5-8 working days to process. On new orders if the art work for the design is selected from our web site, it takes less time to process the order compared to art supplied by the customer. Also, all re-orders require less time to process, since we already have the art on file. Please note that certain items, do take longer to process and ship. Please see "Production & Delivery Time" under "Additional Information" for each item. Also note that this does not include transit time for shipments from our factory to you. Typically the transit time for UPS ground shipments varies between 1 to 8 days depending on your location within continental United States. See "UPS Shipment Transit Time" for further information. Q. Can I mix sizes in my order? A. Absolutely, any way you wish. For example, an order of 24 t-shirts may have 2-Small, 6-Medium, 7-Large and 9-Extra Larges. Q. Can I mix different types of shirts in my order?
A. You can, if the print is exactly same and of the same size.
For example, you can mix different types of polo shirts in one order to
qualify for a quantity discount. However all shirts in that order must
be printed with the same design on the same placement, that is, on the
left chest or on full back of the shirt. Q. Can I mix different designs or have slight change of words in my order? A. Due to the technical restrictions in screen printing, change of design or even just one letter within a run, requires a completely separate setup. Therefore a separate order must be placed for that change. For example it is not possible for us to print 24 shirts with a custom design and only have one or two shirts printed with the word "COACH". Q. Can I mix different colors of shirts in my order? A. You can mix up to 3 different colors of shirts within an order with no additional charge, as long as the print color remains the same. Q. Can I have some shirts printed with one color imprint and some with another? A. Only if it is a one color design printed on a textile or wearable product. The additional cost for a color change within a run is $15 per order. For example, in an order of 24 t-shirts, 10 red t-shirts with white imprint and 14 white t-shirts with red imprint will incur a $15 color change charge. Q. Can I get one shirt printed for sample to show my people and then order the rest later on? A. Since you can order as few as 1 piece, go right ahead. Keep in mind that the price for just one custom printed shirt is a lot higher than say 36 pieces. However if you decide to order more shirts later on and use the same exact art, there will be no setup charge on your repeat order and the price will be much lower if the quantity is higher. Q. Can I order blank or unprinted samples to check the quality of the item? A. Yes, you may order items for review, however they must be pre-paid by check or credit card. These samples may be returned for full credit within 30 days of receipt. Certain items on sale such as t-shirts and tote bags, can be shipped at absolutely no cost to you if you are part of a US public school system or a US government organization. Q. I have previously bought from you, how do I place a re-order?
A. Re-ordering is a snap. Since we keep your
last order information for a minimum of 5
years on file, all you have to do is tell us who you are and what
sizes you need this time. We define the word RE-ORDER as an order that
consists of the same design printed the last time without any
changes. Only the size breakdowns and perhaps the color of the shirt or
item may be different each time. A. We only collect sales tax from Texas residents. The current rate is 8.25%. We do not add any sales tax to shipments outside the state of Texas. Q. I am ordering for a non-profit organization, do I have to pay sales tax? A. If you are a non-profit organization operating in Texas, all you have to do is fill out a "Sales Tax Exempt" form and fax it to us. Once we have your completed form on file, we will not charge you any sales tax. A blank sales tax exempt form is available to fill out at the time of ordering. Q. What type of printing do you offer on your products? A. We offer direct screen printing on all products. This method is the most popular and durable method of imprinting on textile products today. Unlike transfers, direct screen printing lasts for years without peeling or fading. On textile products we use un-leaded plastisol inks. The image is printed with this ink through a screen and then dried and cured at temperatures exceeding 375º F. This method insures that the ink will not wash off or fade during normal washing of the garment. Q. What can I have printed on the t-shirts? Q. Is there a minimum quantity requirement for each item? A. There is no minimum. You can order as few as 1 piece. Q. Does the cost of the shirt include printing? A. Yes, all prices include a one color imprint on one side of the shirt or item. Q. What is the maximum number of colors I can have in my design? A. We can print a design in up to 7 colors on most any textile product. Only a few items can be imprinted in no more than a one color. See "Additional Information" section of each individual item. Q. What does it mean by one color print included? A. All prices include a one color imprint of your logo or design on one side of the item. For example, the price for White 50/50 T-Shirt already includes printing charge for a Red or Black or whatever one color ink you wish to have your design printed with. Q. How do I find a clip art on your web site? A. Our Clip Art Library consists of thousands of images that you can incorporate in your design at no additional charge. The Clip Art Library opens up in a separate window on your browser. It is categorized by subject. Simply click on any subject on the left column to see the list of selection. Once you find the art that you wish to incorporate in your design, simply jot down the clip art number. Later on when you submit the rough sketch of your design, be sure to write down the clip art number inside the circle. See "How To Order Using Our Clip Art". Click here to access the Clip Art Library. Q. What if I can't find the clip art I want on your web-site? A. Be sure to use the search feature for finding the clip art that you are looking for. If you still don't find what you are looking for, send us an e-mail message by clicking here we will search our archives and get back to you by next business day. Be sure to tell us your e-mail address for a quick reply. Q. Will
I have to pay any art charges if I use your existing clip art? Q. Will I be able to proof my art before printing? A. Yes. On all first time orders, art work must be approved by the customer before printing to insure complete satisfaction. On designs consisting of our standard clip art and layout, art proof is generally e-mailed or faxed for approval within 24 hours after the order is confirmed by the customer. Q. Is there a setup charge if I supply my own art? A. Yes, the one time setup charge is $18 per imprint color. However the art must be supplied in a certain format to avoid any additional charges for intervention by our art department to make it print ready. For more information, see "How To Order" here. Q. How do I submit my own art for printing? A. You can supply the art on paper or computer file. See "How To Order" here. Q. How do I specify which color to print on my rough sketch? A. If it is a single color design, simply jot down the print color at the bottom of your rough sketch. For multi-color design, draw lines pointing to parts of design with color names. See example below:
Q. What formats do you accept for computer generated art? A. There is a whole section on this subject. Click here for more information. Q. How do I submit my computer generated art? A. We only accept computer files via e-mail. Send your files to art@SuperScreenOnline.com. Q. How long do you keep the art on file from my last order? A. We keep all art on our files for a minimum of 5 years. Therefore, you can place an order 5 years from the last time you ordered and we will still be able to pull it up on our computers for re-ordering. If we still have not answered your question, feel free to write us. Click here to send an instant message through this web site or drop us an e-mail at Faqs@SuperScreenOnline.com
Corrections? Send to staff@SuperScreenOnline.com
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